TERMS & CONDITIONS
This Web site is operated by Palant Ltd. The mailing address for Palant Ltd. is General Tsonio Ganev 2, Debelets, 5030, Bulgaria.
All users of this Web site agree that their access to and use of this Web site are subject to the terms and conditions set forth in this legal notice and all applicable laws, and that any such access or use is undertaken at the user’s own risk. These terms and conditions further are subject to change at any time without prior notice. Any such changes will be reflected on the Legal Notice page of the Tees2peace.com Web site.
Terms and Conditions
We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order.
These Terms do not affect your legal (statutory) rights under your applicable national laws relating to the sale of consumer products.
Before placing an order, if you have any queries relating to these terms and conditions, please contact our Customer Services team ([email protected])
FOR HOW LONG IS THE GUARANTEE VALID?
Tees2peace guarantees that the delivered items meet the standard requirements and norms and are free from defects. The above-stated guarantee applies for a period of 30 days after delivery.
WHAT IS THE GUARANTEE CERTIFICATE?
The delivery note serves as guarantee certificate for the order.
WHEN CAN I CLAIM UNDER THE GUARANTEE?
In the event of defects, Tees2peace will exchange or repair the product free of charge.
No claim can be made under the guarantee as a consequence of normal wear and tear, or damage caused intentionally or through negligence.
THE ITEM IS NO LONGER IN STOCK, WILL THE PURCHASE PRICE BE REIMBURSED?
If an item is no longer in stock we will refund the purchase price.
WHAT ABOUT LIABILITY?
– Tees2peace’s liability with respect to delivery of a defective item is in all cases limited to the replacement or repair of the item or to reimbursement, not exceeding the original purchase price.
– Tees2peace accepts no claims with regard to consequential loss in whatever form.
– Tees2peace is not liable for damage as a consequence of intentional acts or omissions, fault, negligence or improper use by third parties.
– Tees2peace accepts no liability for damage as a result of washing, drying, ironing, dry-cleaning or other forms of treatments to the delivered product.
– We advise dry-cleaning of items with print, rhinestones, beads and/or imprint.
– Tees2peace is not liable in the event of buttons, rhinestones, sequins or other attached objects becoming detached.
– Tees2peace will be liable to you under a contract for:
any loss of profit, loss of income, loss of business, loss of revenue or loss of goodwill;
any loss or corruption of or damage to data; or
any loss or damage which was not a reasonably foreseeable result of either breach of a contract or breach of legal duty of care.
PLACE OF JURISDICTION
The courts of Veliko Tarnovo, Bulgaria will have exclusive jurisdiction to adjudicate any dispute arising under or in connection with this Agreement.
Resevation of Title
Title to the Goods shall remain vested in the Seller and shall not pass to the Buyer until the purchase price for the Goods has been paid in full and received by the Seller.
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at or mailing us at: Palant Ltd General Tsonio Ganev 2, Debelets, 04, 5030, Bulgaria
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 5 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Your name, email and postal address, as well as any additional information you provide us when you place an order, when you save your information with us or when you participate in a promotion or survey will be collected by the Site. In addition we maintain a record of your product interests and purchases to help us enhance your shopping experience. We utilize “cookies” to help recognize you as a repeat visitor and to track traffic patterns on our site. We use this information to improve the user-friendliness and functionality of our site.www.tees2peace.com will not rent or sell your name or personal information.
SECTION 6 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at or by mail at
[Re: Privacy Compliance]
[General Tsonio Ganev 2,
DO YOU HAVE A COMPLAINT?
Tees2peace will always take your complaint seriously. If you are not satisfied with one of our products or services please contact our customer services via our website’s contact form. We receive such queries directly, which enables us to offer you faster service. We will start to process your complaint immediately and will contact you as soon as possible.
MY SIZE ISN’T AVAILABLE IN THE WEBSHOP, CAN I STILL ORDER IT?
If a certain item isn’t available in a particular size in the webshop, it is (temporarily) out of stock and can therefore not be ordered. This size may come back in stock at a later stage.
CAN I TRACK MY ORDER?
Once you send your order you will receive a track & trace code by e-mail. You can use this to view the status of your order.
CAN I CANCEL MY ORDER?
Request a cancellation within: 2 hours of purchase.
Returns & Refunds
We gladly accept returns, exchanges, and cancellations
Just contact us within: 14 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 2 hours of purchase
The following items can’t be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:
Custom or personalized orders
Items on sale
In addition to our returns policy, if you are a customer in the European Union you have the right to cancel your contract with us within 14 calendar days from the day after the date you received your order without giving any reasons. This right does not apply to the following items: (1) items that have been sealed for hygiene reasons (e.g make-up, underwear, swimwear or pierced jewellery) if the seal has been broken; (2) CDs and DVDs if the seal has been broken; and (3) items that have been made to the customer’s specification or that are personalised. You will be responsible for the cost of returning a cancelled order to us.
Please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed.
UNTIL WHEN CAN I RETURN PURCHASED ITEMS?
You should inform us within 14 days of delivery of any items you wish to return or exchange. Purchased items must be returned or exchanged within 14 days of delivery. Returns and exchanges are no longer possible after this period.
Right of revocation
You have the right to revoke your contractual declaration within fourteen days in text form without giving any reasons.
General Tsonio Ganev 2
ARE THERE CONDITIONS REGARDING ITEM RETURNS?
The following conditions apply to exchanges or returns:
– Clothing should not have been worn or washed.
– There should be no signs of food stains, make-up, body odours or cigarette smoke on the items.
– No attempts should have been made to repair defects.
– Jewellery and lingerie may not be returned for reasons of hygiene.
– The original tickets and labels should still be attached to the item.
– The item should be in its original packaging.
– Shipment risks and charges for returns lie with the purchaser. Tees2peace advises customers to send returned items by registered post.
– Returns with insufficient postage or where no postage has been paid will not be accepted by us.
– In the case of product and/or delivery errors, the return charges will be paid by Tees2peace. These will be subsequently reimbursed.
– Product and/or delivery errors should be reported to us, including a description, within 14 days of delivery.
– If our exchange and returns conditions are not met, we retain the right to return shipments to you and to charge on the delivery costs.
WHAT IS THE EXCHANGE OR RETURNS PROCEDURE?
You can send an email about your returns on our e-mail. Please include the following details:
1. Order: enter your order number and postcode.
2. Items: indicate which items you wish to return and in which quantity. The desired items will not be reserved and will only be processed after receipt of the returned items (this can take several working days).
3. Customer details: enter your customer details.
4. Return method: select the desired return method.
5. Shipment: Package the shipment and hand it to the selected carrier. The costs of returns should be paid by the customer.
WHEN WILL THE PURCHASE PRICE BE REIMBURSED?
Following receipt of the returns, the purchase price and delivery charges (not including the costs of return), will be deposited in your account within 14 days.
WHAT ABOUT SHIPMENT COSTS FOR EXCHANGES?
If you exchange an item, Buyer will pay for the exchanged item’s delivery charges.
I WOULD LIKE TO RETURN ITEMS. DO I NEED TO PAY SHIPMENT COSTS FOR THIS?
Yes, you need to pay the return shipment costs.
HOW LONG WILL IT TAKE BEFORE I RECEIVE THE NEW ITEM FOLLOWING AN EXCHANGE?
Following receipt of the returned package we will send the new items to you within four working days (if in stock). You will receive the delivery confirmation by e-mail within four days.
CAN I ALSO RETURN SALE ITEMS?
Yes, this is possible. You can return SALE items under the same conditions.
I HAVE LOST MY RETURNS NOTE AND I WANT TO RETURN AN ITEM. WHAT SHOULD I DO?
If you have registered the item for return correctly but have not received a label by e-mail please contact customer services by sending an e-mail, including your order number [email protected]